Returns & Claims Policy
Please inspect all items upon receipt of your order. Any issues, including damage, defects, misprints, or missing items, must be reported within 7 days of delivery.
To submit a claim, please contact us at sales@point-promo.com or call 509-217-4959 and include your PO#, along with a description of the issue. Photos may be required to process your claim.
Due to the custom nature of promotional products, all sales are considered final. Returns are not accepted for reasons other than verified defects or order discrepancies. Slight variations in color, imprint size, or placement are considered normal within industry standards and are not considered defects.
We are not responsible for delays caused by production timelines, shipping carriers, or other factors outside of our control. Refunds or cancellations will not be issued due to such delays.
All claims are subject to review and must comply with our supplier policies.
